FAQs

 

1. What does Havenli sell?

Havenli is an online women's clothing store offering a selection of stylish and high-quality clothing for women.

2. Where does Havenli ship?

We currently ship within the United States only. We do not currently offer international shipping.

3. How much does shipping cost?

Standard shipping is free on all orders.

4. How long does delivery take?

Orders are generally delivered within an estimated 5–8 business days after processing.

Delivery times are estimates and may vary depending on the destination, carrier, holidays, weather, or other circumstances.

5. How long does it take to process my order?

Orders are normally processed within 1–3 business days after the order is placed and payment is confirmed.

6. How can I track my order?

After your order has been shipped, tracking information may be provided by email when available.

If you need help checking your order status, contact us with your order number and the email address used to place the order.

Email: Contact@Havenli.shop

7. What is Havenli's return policy?

We accept eligible returns within 30 days of delivery.

Returned items must meet the conditions described in our Return and Refund Policy.

8. Is return shipping free?

Yes. Havenli provides free return shipping for eligible returns within the United States.

9. Do you charge a restocking fee?

No. Havenli does not charge a restocking fee for eligible returns.

10. Do you have final sale items?

No. Havenli does not have final sale items.

However, returned products must meet the requirements outlined in our Return and Refund Policy.

11. How will I receive my refund?

Once an eligible return is received and approved, the refund will be issued to the original payment method used for the purchase.

Your bank or payment provider may require additional processing time before the refund appears in your account.

12. What if I receive a damaged or incorrect item?

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and photos of the item when appropriate so that we can review the issue and assist you.

13. Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to assist you before the order is processed or shipped. However, we cannot guarantee that changes or cancellations can be made after processing or shipment.

14. What payment methods do you accept?

Available payment methods are displayed during checkout. Payment must be successfully authorized before an order can be processed.

15. How can I contact Havenli?

You can contact us using the following information:

Havenli
160 Central Ave SW
Atlanta, GA 30303
United States

Email: Contact@Havenli.shop
Phone: +1 209-658-6162

We are happy to assist you with questions about products, orders, shipping, returns, and refunds.